Software Support Analyst – Graduate Level

Cathcart Associates

Software Support Analyst required to join a very successful and established Technology Company in Edinburgh City Centre for a permanent position.

The technical support team provide advice on issues arising within company products and internal systems. You will be the first point of contact responsible for answering, resolving, and documenting all incidents/requests from users. As such you must demonstrate strong communication skills within a customer facing environment.

The ideal candidate will have a technical understanding of software applications and will provide excellent customer service for all internal and external users.

This role would be suited to an IT Graduate or a candidate from a customer service/IT helpdesk environment. If you are looking to kick start your career within IT Support, then you don’t want to miss out on this opportunity to develop within an expanding organisation.

Responsibilities:

** Using internal call tracking system to log all incoming customer and client calls and emails

** Resolving 1st line internal issues – password resets, permissions, software installations and updates

** Developing an in-depth knowledge of internal systems, company products how the client base is structured

** Resolving client and customer issues by liaising with other departments, documenting and tracking all faults through the internal system

** Remote installations on all software products for Clients, prioritising and troubleshooting when problems arise

This will be a great opportunity for someone who is looking to expand their skills and progress their career within a busy technical environment.

Please note that this role operates on a rotating shift pattern, to support global operations. Candidates will be expected to work shifts from 7:30pm – 6:30am. You will receive one weekend off in three (sometimes two in four depending on holidays).

For more information please apply and call Michael Burrell, Infrastructure Support Consultant at Cathcart Associates.

Technical Support Analyst / Service Support Analyst / Client Support / Client Services Representative / System Support / Product Support Analyst / IT Support / 1stLine Support / IT Graduate / Computer Science / Edinburgh

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