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Bruin are currently seeking candidates for their open Senior Customer Service Representative position in London, through Go Job Search. Are you an experienced candidate looking to take up a Senior Customer Service Representative role such as with an industry leading company like Bruin?

Ref: 27563

Job Title: Senior Customer Service Representative

Location: Chester

Salary: Up to £26k + Bonus + Benefits (8% pension contribution)

Are you a graduate looking to pave their way in the financial services industry?

Are you looking for an opportunity that provides a clear opportunity for progression?

A multinational financial services client of ours has recently opened an opportunity to join the Commercial Card Department as a Senior Representative.

Senior Cardholder Servicing Representatives are responsible for answering enquiries from representatives of our clients, internal partners and commercial cardholder’s in accordance with established quality, revenue and productivity goals, ensuring a superior quality experience.

This role would be ideal for those looking to gain commercial financial services experience!

Nightshift: Sunday to Thursday night with rotational shifts between 10pm and 8am

Responsibilities will include but not limited to:

  • Handle a wide range of cardholder queries regarding the day-to-day running of their   commercial card accounts.
  • Ensure that all calls are handled in a professional manner and actioned in accordance with policies and procedures.
  • Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors.
  • Maintain a high level of product knowledge and awareness of bank wide activities and issues.
  • Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.

 

Core Skills:

  • Convey a professional, courteous and positive attitude
  • Well organised and excellent multi-tasking abilities
  • Excellent verbal and written communication skills
  • Self-motivated and results-orientated
  • Excellent attention to detail

Location: London

Bruin recognises the positive value of diversity, and aims to promote equality and challenge unfair discrimination. As a champion of equal opportunity employment we welcome applications from all suitably qualified persons – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We particularly encourage applications from women, disabled, and Black, Asian and minority ethnic candidates as these groups are underrepresented throughout the financial services industry. Our clients work with us because they value a diverse workforce, and subscribe to our shared principle that all appointments are made on merit and that ability to perform the job will be the primary consideration.

James.Bellis

Apply now and a member of the team at Bruin will get in touch with you to discuss your career options further.

Apply Now

Tagged as: Senior Customer Service Representative

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