Information Technology

2nd Line Support Engineer

Full Time


2nd Line Support Engineer Gloucester Gloucestershire

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Salary: £25000.00 to £30000.00

2nd Line Technical Support Engineer

Location: Stonehouse

Hours: 8.30am until 5pm Monday to Friday

Salary: £25,000 – £30,000 per annum depending on experience

Can you keep your feet on the ground whilst your head is in the clouds?

We are seeking a Second Line Technical Support Engineer with a strong, proven ability in Windows Server, Exchange, Active Directory, Network Infrastructure, Virtualisation Technologies & Avaya VoIP required for a Gloucestershire based IT Solution provider. This is a fantastic opportunity to join a successful and growing organisation providing Technology services.

Your role will include –

– 2nd line technical support, including proactive monitoring and response to potential issues

– Customer projects, new installations both remote and on-site.

– Managing and supporting internal systems.

– Remote support and on-site, customer facing support

Personal Skills Required –

– A minimum of 1 year experience in a IT role

– Customer service focused and able to communicate effectively with customers at all levels.

– Strong communication skills, ability to communicate technical information at all levels.

– Motivated and comfortable working in a team or alone.

– Good work ethic and a flexible approach to working hours due to demanding business environment.

Technical Skills Required –

– Excellent knowledge of Microsoft Windows Server (Apply online only), MCSA ideally.

– Microsoft Cloud Portfolio, Office 365, Azure, Intune

– Desktop operating systems (Windows 7/Windows 10/OSX)

– Microsoft Server Solutions, Hyper-V, SQL etc.

– VMWare vSphere, Veeam Backup products

– Security Products, Trend Micros Anti-Virus, Firewalls Dell SonicWALL, Watchguard, Cisco ASA

– LAN & WAN experience advantageous (Cisco / VPN)]

– HP & Dell servers, desktop PCs, laptops and printers

– Wireless Ruckus, SonicPoints

2nd Line Support Engineer Gloucester Gloucestershire

Apply Now

Tagged as: 2nd Line Support Engineer