Service Desk Manager – ITIL – Dynamic northeast client – Excellent career prospects – commutable from Newcastle, Durham, Sunderland, Darlington.

ATA Selection is seeking an experienced Service Desk Manager to fulfil a key role as part of a dynamic IT solutions provider. 

Notable Responsibilities
Managing the service desk operations, you will be responsible for ensuring
• Efficient incident logging and resolution
• Effective coordination and management of problem escalation
• Implementation of best practice procedures, ensuring these are adhered to
• Client liaison conducting service reviews
The role requires the provision of strong line management to service desk staff, looking after the day to day operation including service provision, staffing levels, KPI’s, etc.  All to be achieved in line with ITIL methodology. 

Key Skills & Experience
You must possess the following experience:
• Proven success in a similar service desk manager role
• Strong and robust line management
• In-depth (and ideally certified) knowledge of ITIL best practice methodologies
• Experience in working with and developing service management tool sets
• Excellent customer handling and interpersonal skills

This is a fantastic opportunity to join a forward-thinking and dynamic company committed to providing the best solutions and service support to a wide array of clients.  Please submit your CV to apply for this outstanding role.